We have a 14-day return policy, so you have 14 days after receiving your order to request a return.
To be eligible for a return, your items must be in the same condition that you received them—unused, with tags attached and in the original packaging.
We can only accept returned items if you meet these conditions.
Customized Items:
In accordance with the provisions of article 17, § 1, subparagraph c), of Decree-Law No. 24/2014, of February 14, we inform you that We do not accept returns or exchanges of personalized products .
A product is considered personalized when it is produced, adapted, or modified specifically for the customer, according to instructions provided at the time of ordering (e.g., personalized candles with color, numbers, or scent).
We recommend that you carefully review all order details before finalizing your purchase, as it will not be possible to change or cancel an order for a personalized item once the production process has begun.
To initiate a return, you can contact us at gardeniadecor@outlook.com .
This email must include the order number, invoice number, and the reference number(s) of the item(s) you wish to have returned.
After receiving this statement, Gardenia Decor will send you the return instructions (procedures to follow) via email.
In order for the withdrawal period to be respected, it is necessary to transmit the communication relating to the exercise of the right of withdrawal before the end of the period granted for this purpose: that is, 14 (fourteen) days after receipt.
Items returned to us without a prior return request will not be accepted.
You can always contact us with any questions at gardeniadecor@outlook.com .
Damage and problems
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive an incorrect item, so we can assess the problem and correct it.
Exceptions/items that cannot be returned
Exchanges or returns of personalized items are not accepted.
Unfortunately, we cannot accept returns of gift cards.
Refunds
We will notify you after we receive and inspect your return and let you know whether or not your refund has been approved. If approved, you will be automatically refunded using your original method of payment within 5 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at gardeniadecor@outlook.com.
If you wish to make a return or cancellation, please always contact our customer support beforehand.
For exchanges or returns, the shipping costs are the responsibility of the customer.
Returns by default
In case of a defect, you must contact Gardenia Decor in advance. We will handle the transport of the item to our store as well as the reshipment of the item. at no cost to the customer.
Because our candles are handcrafted using natural waxes, slight variations in color may occur, as well as the occasional formation of small air bubbles and textures. These natural imperfections are not considered defects, but rather characteristics that give personality and exclusivity to each piece.