In the event of a dispute relating to purchases made in our online store, the consumer may resort to Alternative Dispute Resolution for Consumer Disputes.
In accordance with Law No. 144/2015, of September 8, we inform you that consumers may resort to the following Alternative Dispute Resolution (ADR) entities:
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National Center for Information and Arbitration of Consumer Disputes (CNIACC)
Site: www.cniacc.pt
E-mail: geral@cniacc.pt -
Full list of RAL entities available in Portugal:
www.consumidor.pt
For customers residing in Portugal, the competent entity for alternative dispute resolution depends on the area where the consumer resides.
For online purchases, you can also use the European Online Dispute Resolution Platform, accessible at:
https://ec.europa.eu/consumers/odr