Frequently Asked Questions
How do I use the candle?
- After each use, trim the wick to 5 mm before lighting to ensure a clean, smoke-free burn.
Do not leave the candle burning for more than 3-4 hours at a time.
Keep it away from children, animals, and flammable materials.
Avoid drafts to ensure even burning.
- When only 1 cm of wax remains, stop using the cup to protect it.
Important warning: Failure to follow these instructions may affect the performance of the spark plug, cause damage, or pose a safety risk.
How long does a soy wax candle last?
Each Gardenia scented candle has approximately 35 hours of clean and prolonged burning , releasing intense and comforting fragrances.
How to reuse ceramic cups?
When the candle burns out, dip the glass in hot water for a moment to loosen the wax, clean the glass with a damp cloth and warm water, and replace it with a Gardenia refill .
Can I buy refills of different fragrances?
Yes, when reusing your cup you can choose to buy a refill of the same fragrance or try a new one. We have 8 fragrances for you to choose from.
Important note
Because our candles are handcrafted using natural waxes, slight variations in color may occur, as well as the occasional formation of small air bubbles and textures. These natural imperfections are not considered defects, but rather characteristics that give personality and exclusivity to each piece.